HARUNA YAKUBU

Results-Driven Customer Service & Operations Professional

Mararaba, NG.

About

Results-driven professional with a B.Sc. in Library and Information Science, leveraging diverse experience in hospitality, administration, and operations to deliver exceptional customer service and optimize operational efficiency. Proven ability to manage front desk activities, supervise teams, and maintain meticulous records, consistently ensuring guest satisfaction and seamless service delivery in dynamic environments.

Work

North Gate Hotel

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Porter / Receptionist / Barman

Mararaba, Nasarawa State, Nigeria

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Summary

Managed comprehensive front desk operations, guest services, and beverage preparation to ensure high satisfaction and efficient hotel functioning.

Highlights

Delivered high-quality customer service, ensuring guest satisfaction and fostering repeat visits through attentive support.

Efficiently managed front desk operations, including check-in/check-out, reservations, and inquiries, streamlining guest flow.

Provided comprehensive guest support, including luggage assistance and general inquiries, enhancing overall guest experience.

Prepared and served beverages while strictly maintaining hygiene standards, contributing to a professional and clean environment.

Professionally resolved guest complaints and meticulously maintained accurate transaction records, ensuring operational integrity.

National Assembly

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Administrative/Finance Assistant (NYSC)

Abuja, FCT, Nigeria

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Summary

Provided essential administrative and financial support, ensuring accurate documentation and efficient office coordination within a high-profile government institution.

Highlights

Supported administrative and financial operations by ensuring accurate documentation and compliance with established protocols.

Maintained highly organized filing systems, improving document retrieval efficiency and accessibility.

Assisted in coordinating critical office activities, contributing to seamless departmental operations.

Handled confidential information with utmost professionalism and discretion, maintaining data security and trust.

Bemil Security Services

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Supervisor

Abuja, FCT, Nigeria

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Summary

Led and coordinated security personnel activities, enforcing company policies and enhancing team discipline to ensure robust operational security.

Highlights

Supervised and coordinated daily activities of security personnel, optimizing deployment and operational effectiveness.

Ensured strict compliance with company policies and security protocols, minimizing incidents and maintaining high safety standards.

Monitored daily operations and accurately reported incidents, providing critical data for strategic security enhancements.

Strengthened team discipline and communication, fostering a cohesive and responsive security unit.

Betting Shop

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Manager

N/A, N/A, Nigeria

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Summary

Managed comprehensive daily business operations, customer engagement, and financial transactions to ensure smooth and profitable shop functioning.

Highlights

Managed daily business operations, including staff supervision and resource allocation, ensuring efficient service delivery.

Successfully handled cash transactions and maintained meticulous financial records, ensuring accuracy and accountability.

Built strong customer relationships, enhancing loyalty and contributing to sustained business growth.

Ensured smooth operations by implementing effective procedures and resolving issues promptly, maintaining high service standards.

Anyigba

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Fashion Assistant

Anyigba, Kogi State, Nigeria

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Summary

Supported tailoring services and customer relations, contributing to efficient shop operations and positive client interactions.

Highlights

Assisted in tailoring services, ensuring timely completion and quality control for client satisfaction.

Supported daily shop operations, including inventory management and display organization, enhancing operational flow.

Contributed to positive customer relations by providing attentive service and addressing client needs effectively.

Education

Kogi State University

Anyigba, Kogi State, Nigeria
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B.Sc (Hons) Library and Information Science

C.M.M.L Community Secondary School

N/A, N/A, Nigeria
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Senior Secondary School Certificate (NECO) General Studies

Galaxy Nursery & Primary School

N/A, N/A, Nigeria
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First School Leaving Certificate Primary Education

Languages

English

References

Prof. Arobam

Head of Department, Library and Information Science, Kogi State University, Anyigba

Barr. Oscar Chukwumah Okoro

Deputy Director, National Assembly Abuja (08033493582)

Skills

Customer Service & Guest Experience

Customer Service, Guest Experience, Client Relations, Guest Satisfaction, Conflict Resolution.

Front Desk & Reception Operations

Front Desk Management, Reception Operations, Check-in/Check-out, Reservations, Guest Inquiries, Hotel Operations.

Administrative Support & Documentation

Administrative Support, Documentation Management, Record Keeping, Filing Systems, Office Coordination, Confidential Information Handling.

Financial Management & Accuracy

Cash Handling, Financial Accuracy, Transaction Processing, Financial Records.

Team Leadership & Supervision

Team Leadership, Supervision, Team Coordination, Personnel Management, Staff Training, Discipline Enforcement.

Problem Solving

Problem Solving, Issue Resolution, Operational Troubleshooting.

Communication & Interpersonal Skills

Effective Communication, Interpersonal Skills, Stakeholder Engagement, Customer Relationship Management.

Time Management & Multitasking

Time Management, Multitasking, Prioritization, Workflow Optimization.

Basic IT Skills

MS Word, MS Excel, Computer Literacy.

Operations Management

Daily Operations Management, Operational Efficiency, Policy Compliance, Process Improvement, Resource Allocation.

Security Operations

Security Personnel Supervision, Incident Reporting, Security Protocols.

Interests

Reading

Traveling

Sports

Listening to Comedy